抚驼绥涸手梦龚碾畔戊锚弗编
第一章 单元测试
1、 What should you do when you prepare for a call? ( )
A:Gather all the information and suppliers you might need for the call.
B:Make sure you are in a quiet and comfortable environment.
C:Identify the specific purpose of your call.
D:Prepare bullet points for the things you need to mention.
答案: Gather all the information and suppliers you might need for the call.
Make sure you are in a quiet and comfortable environment.
Identify the specific purpose of your call.
Prepare bullet points for the things you need to mention.
2、 You should finish your self-introduction within ( ) minutes.
A:4-6
B:1-2
C:3-5
D:5-7
答案: 3-5
3、 What do you usually say when you end the call? ( )
A:Hello. This is ABC Company.
B:I want to speak to Mr. Black.
C:Can I take a message for you?
D:Thanks so much for talking with me. Have a great day!
答案: Thanks so much for talking with me. Have a great day!
4、 Hello! ______ Mike speaking. ( )
A:This is
B:That is
C:I am
D:You are
答案: This is
5、 If the person wanted is not available, which sentence can be used when you answer the phone? ( )
A:Who’s calling, please?
B:Hold the line, please. I’m connecting you now.
C:I’m afraid Miss Li is not available at the moment. Can I take a message?
D:I’m sorry. I don’t understand. Could you repeat that, please?
答案: I’m afraid Miss Li is not available at the moment. Can I take a message?
第二章 单元测试
1、 The types of organizational structure consists all of the choices except? ( )
A:Functional structure
B:Divisional structure
C:Matrix structure
D:Techno structure
答案: Techno structure
2、 The formal organization can be seen and represented in chart form. ( )
A:T
B:F
C:Not mentioned
D:Not given
答案: T
3、 Which one is not the responsibility of the secretary? ( ）
A:make/answer telephone calls
B:take notes, minutes and messages
C:train staff
D:arrange meetings
答案: train staff
4、 The ____ is the most common way of greeting worldwide? ( )
A:president
B:exchange
C:host
D:handshake
答案: handshake
5、 It is important to know and follow ____ in the business world? ( )
A:president
B:etiquette
C:host
D:handshake
答案: etiquette
第三章 单元测试
1、 How to leave a message？（ ）
A:your name
B:name of the person you’re calling
C:Time you called and the receiver should cal back
D:your phone number
答案: your name
name of the person you’re calling
Time you called and the receiver should cal back
your phone number
2、 Know the purpose of your call in______?( ).
A:lengthy
B:misunderstood
C:hear
D:advance
答案: advance
3、 Make sure you have all the______ you’ll need before you dial.（ ）
A:argue
B:schedule
C:polite
D:documents
答案: documents
4、 Make sure your call is brief. Try to avoid______ calls. ( ).
A:lengthy
B:misunderstood
C:hear
D:advance
答案: lengthy
5、 Let others speak and try to avoid______.（ ）
A:interrupting
B:pretend
C:clearly
D:distractions
答案: interrupting
第四章 单元测试
1、 There are several reasons why meeting are held except ( ).
A:All the participants can feel more committed to the decision.
B:Information is available to more people.
C:More time is required.
D:Different and unexpected ideas an be contributed.
答案: More time is required.
2、 An agenda is crucial to meeting success in three ways except ( ).
A:fit into the total program
B:clarify the objectives of the meeting
C:help the participants prepare in advance
D:provide direction and focus for the discussion
答案: fit into the total program
3、 If you want to leave a message, you may tell the receiver ( ).
A:your name
B:name of the person you’re calling
C:reason for calling
D:your phone number
答案: your name
name of the person you’re calling
reason for calling
your phone number
4、 What’s the next item on the ___? ( )
A:summarize
B:exact
C:assistant
D:agenda
答案: agenda
5、 This article can be _____ in two sentences.( ).
A:improve
B:summarize
C:exact
D:look forward to
答案: summarize
第五章 单元测试
1、 What does business class mean?（ ）
A:经济舱
B:商务舱
C:一等舱
D:商业等级
答案: 商务舱
2、
Travelers are allowed to check up to two bags, but there is a wieght and limit on those bags.（ ）
A:size
B:class
C:price
D:color
答案: size
3、 Where can we check in at a hotel? ( )
A:office
B:Reception
C:the entrance
D:the exit
答案: Reception
4、
The first thing you won’t need to do when you arrive at the airport is to locate your airline （ ）
A:对
B:错
答案: 错
5、
Don’t have a successful business trip, it is important to plan wisely.（ ）.
A:对
B:错
答案: 错
第六章 单元测试
1、 What does Quality Certificates mean？（ ）
A:质量保证
B:质量检查
C:质量检查证书
D:质量控制
答案: 质量检查证书
2、 What are the elements of an effective presentation?（ ）
A:effective organization of information
B:effective delivery of information
C:effective use of language
D:never forget your audience
答案: effective organization of information
effective delivery of information
effective use of language
never forget your audience
3、 Where can you find logos of companies?（ ）
A:business cards
B:letterhead
C:websites
D:All above
答案: business cards
letterhead
websites
All above
4、 A presentation can be adapted to various speaking situations, such as_____.（ ）
A:talking to a group
B:addressing a meeting
C:briefing a team.
D:All above
答案: talking to a group
addressing a meeting
briefing a team.
All above
5、
A company profile can’t be an effective way to highlight the business to customers or stakeholders.（ ）
A:对
B:错
答案: 错
第七章 单元测试
1、
Don’t sell just a____ , sell an experience.（ ）.
A:product
B:feature
C:ad
D:belief
答案: product
2、
Before you start building your presentation, be sure you know the following information: （ ）
A:objective
B:target audience
C:orientation
D:target presenter
答案: objective
target audience
orientation
target presenter
3、
A basic outline for a product presentation may include_____.（ ）
A:introduction
B:positioning
C:product description
D:closing argument
答案: introduction
positioning
product description
closing argument
4、
Being a product manager, you don’t have to know everything.（ ）
A:对
B:错
答案: 错
5、 A product description is the marketing copy that explains what a product is and why it’s worth purchasing.（ ）
A:对
B:错
答案: 对
第八章 单元测试
1、 What is generally viewed as the most important part of a receptionist’s job? （ ）
A:answer phones
B:people handling
C:answer questions
D:schedule appointments
答案: people handling
2、 What does parking lot mean?（ ）
A:停车场
B:公园
C:阳台
D:休闲中心
答案: 停车场
3、 To be a receptionist you should have such skills as______.（ ）
A:good communication skills
B:basic computer skills
C:knowledge of a foreign language
D:using office equipment
答案: good communication skills
basic computer skills
knowledge of a foreign language
using office equipment
4、 In offices which only network with other businesses, a receptionist is not a vital member of the team（ ）
A:对
B:错
答案: 错
5、 The receptionist should ask the visitor’ s name and visiting purpose. （ ）
A:对
B:错
答案: 对
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